- Surprisingly, New York ranks because the worst airport for baggage, adopted for the second yr by Tunis.
- Lufthansa and easyJet (LON:) are essentially the most affected airways.
- 62% of complaints pertain to wreck, and 13% to baggage loss.
ROME–(BUSINESS WIRE)–Knowledge collected between June 1 and September 1, 2024, exhibits modifications in comparison with earlier years, with airports and airways from developed nations on the middle of passenger points. Lufthansa and New York had been the primary contributors to the issues reported by passengers.
Hyperlink to the report: https://www.sostravel.com/en/lost-luggage-concierge-index-summer-2024/
“During the summer of ’23, it was emerging countries that dominated the map of airlines and destinations risky for luggage, while this year, data collected by the Sostravel.com network points to more critical situations in developed countries, with Lufthansa and New York responsible for the major disruptions to passengers,” says Edoardo Zarghetta from Sostravel.com.
In a context of an general improve within the variety of baggage points, the distribution amongst several types of inconveniences for passengers varies: the share of broken baggage rises by 12% (to 62%) in comparison with summer season 2023, whereas circumstances of misplaced baggage lower (to 13%), together with delayed supply (to 22%) and delayed supply with injury (to 4%).
New York airport skilled vital disruptions on July 18 and 19, when a Microsoft (NASDAQ:) safety replace precipitated delays and cancellations of tons of of flights, affecting IT methods.
Lufthansa’s poor efficiency additionally has a proof: many of the affected passengers had been on connecting flights with at the least one stopover, growing the danger of bags points. In actual fact, 100% of the circumstances reported by Sostravel.com for Lufthansa concerned at the least one stopover, with 16% of passengers making two stopovers and 21% making three.
Sostravel.com advises passengers to all the time pack important objects of their carry-on baggage and to think about buying the Misplaced Baggage Concierge service, which supplies assist in finding and returning baggage in case of points.
Sostravel.com, listed in Milan (SOS) and New York (SOSAF), provides digital journey options comparable to Misplaced Baggage Concierge and Dr. Journey, a telemedicine service for vacationers, and continues to assist over a million customers worldwide.
Hyperlink to the report: https://www.sostravel.com/en/lost-luggage-concierge-index-summer-2024/
View supply model on businesswire.com: https://www.businesswire.com/information/residence/20240909260031/en/
Edoardo Zarghetta
Tel +44 7795 106913
Investor.relations@sostravel.com
www.sostravel.com/
Supply: Sostravel.com
