Coping with offended clients may be one of many biggest challenges you face. Listed here are 7 ideas for coping with these tough conditions gracefully and successfully.
At present’s submit is by Mark Goulston, creator of “Just Listen: Discover the Secret to Getting Through to Absolutely Anyone”
One of many issues that every one irate clients have in widespread is that they’ve an angle that claims “I rate better service than this and now that I have you on the phone, you’re going to pay for it!” And one of many different issues about them that will get to you is you’re feeling unjustly accused of getting performed this to them and that may make it tough to stay calm.
Learn the remainder of this submit at thoughtLEADERS, LLC: Leadership Coaching for the Actual World.
